“The most valuable leadership course I ever took didn’t happen in a classroom – it happened behind a bar during the Manchester Derby rush at Chester Racecourse. As pints overflowed and tempers flared, I learned crisis management in real-time…”
“The Urdu-speaking couple at Table 14 didn’t want their steak well-done. My Hindi-speaking bartender misheard their Bengali-accented English. What happened next became my secret weapon…” How memorizing basic greetings in guests’ native languages (even just “thank you” in Farsi for Iranian tourists) increased his tips by 35% – ….
Fatima, a 22-year-old university student, never imagined she’d become a TB warrior. But when I handed her a flashlight and a stack of symptom checklists, she ended up diagnosing her own uncle—and changed our entire community’s approach to healthcare.
Dynamic professional with 10+ years of cross-industry leadership spanning hospitality, public health, and community development. I specialize in bridging cultural gaps – whether serving guests at UK racecourses, coordinating 200+ volunteers during health crises, or managing multilingual teams across three continents. My superpower? Turning challenges into opportunities through adaptive problem-solving, compassionate leadership, and razor-sharp operational skills – all fueled by a Master’s in Public Health and fluency in 6 languages.
90%
Leadership
95%
Customer Service
85%
Public Health
100%
Multilingual
University of Chester
September 2023 to Present
University of Dhaka
January 2020 to September 2022
University of Dhaka
January 2014 to November 2019